Port Douglas Retreat

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

• Monday - Friday: 8:00 AM - 5:30 PM

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests arriving after 5:30 PM on weekdays or after Noon on weekends should contact the hotel directly to arrange for check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts major credit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has indicated there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Featured amenities include multilingual staff, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Macrossan Street - 0.2 km / 0.1 mi
Port Douglas Splash Park - 0.2 km / 0.2 mi
Four Mile Beach - 0.5 km / 0.3 mi
Flagstaff Hill - 0.6 km / 0.4 mi
Crystalbrook Superyacht Marina - 0.7 km / 0.4 mi
Port Village Shopping Centre - 0.7 km / 0.4 mi
Anzac Park - 0.7 km / 0.4 mi
St Mary's by the Sea Chapel - 0.8 km / 0.5 mi
Magazine Island - 0.8 km / 0.5 mi
Sugar Wharf - 0.8 km / 0.5 mi
Court House Museum - 0.9 km / 0.6 mi
Rex Smeal Park - 0.9 km / 0.6 mi
Four Mile Beach Park - 3.8 km / 2.3 mi
Wildlife Habitat - 5.2 km / 3.3 mi
Vie Spa Port Douglas - 6.1 km / 3.8 mi
The preferred airport for Port Douglas Retreat is Cairns Intl. Airport (CNS) - 65.9 km / 40.9 mi

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Pool access available from 8:00 AM to 10:00 PM.
• Only registered guests are allowed in the guestrooms.
• Parking height restrictions apply.
• The property is professionally cleaned.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• No cribs (infant beds) available
• No rollaway/extra beds available
• Property uses a professional cleaning service
• Parking height restrictions apply
• Beach nearby
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Pets not allowed