Live Aqua Cancun - Adults Only - All-Inclusive

Check-in

Check-in is from 3:00 PM until 11:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• Onsite parties or group events are strictly prohibited
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Mexican cuisine at SIE7E, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 14564 square feet (1353 square meters) of space consisting of a conference center and 7 meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Tequila Museum - 0.2 km / 0.1 mi
Nichupté Lagoon - 0.3 km / 0.2 mi
El Sol de Cancun - 0.3 km / 0.2 mi
La Isla Shopping Mall - 0.3 km / 0.2 mi
Isla Dorada - 0.5 km / 0.3 mi
Kukulcan Plaza Shopping Mall - 0.5 km / 0.3 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.5 km / 0.3 mi
Marlin Beach - 0.6 km / 0.4 mi
Hotel Zone Beaches - 0.7 km / 0.4 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.5 mi
Ballenas Beach - 1.8 km / 1.1 mi
Chac Mool Beach - 3 km / 1.9 mi
Aquaworld - 3.2 km / 2 mi
Forum By The Sea Mall - 3.4 km / 2.1 mi
Forum Beach - 3.5 km / 2.2 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 20 km / 12.4 mi
Tulum Intl. Airport (TQO) - 174.4 km / 108.3 mi

• Pool access available from 8:00 AM to 6:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• Guests under 18 years old are not permitted at this adults-only property.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• No cribs (infant beds) available
• Minimum guest age is 18
• Events/parties not allowed
• Caters to adults only
• Cashless transactions are available
• Contactless check-in is available
• Property does not offer onsite COVID-19 testing

Pets

• Maximum number of pets per room 2
• Pet max weight (per pet) in lb is 44
• Pet max weight (per pet) in kg is 20
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Only dogs are allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: USD 4.98 per accommodation, per night

We have included all charges provided to us by the property.