Illusion Boutique Hotel

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast. This property's beach club is 600 yards (550 meters) away.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Take advantage of the hotel's room service. A complimentary continental breakfast is served daily from 8:00 AM to noon.

Featured amenities include a 24-hour front desk, multilingual staff, and a library.

Distances are displayed to the nearest 0.1 mile and kilometer.
Frida Kahlo Museum - 0.1 km / 0.1 mi
Quinta Avenida - 0.1 km / 0.1 mi
3D Museum of Wonders - 0.2 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.2 mi
Mercado Playa del Carmen - 0.3 km / 0.2 mi
Calle 12 - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Central Square - 0.3 km / 0.2 mi
Riviera Gran Casino - 0.4 km / 0.3 mi
Playa del Carmen Main Beach - 0.5 km / 0.3 mi
Nuestra Senora del Carmen Catholic Church - 0.5 km / 0.3 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Founders Park - 0.5 km / 0.3 mi
Portal Maya - 0.6 km / 0.4 mi
Playacar Beach - 0.7 km / 0.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.6 km / 22.1 mi
Cancun Intl. Airport (CUN) - 56.5 km / 35.1 mi
Tulum Intl. Airport (TQO) - 105.9 km / 65.8 mi

• Children 5 years old and younger are not permitted at this property.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• Beach nearby
• Children not allowed
• Contactless check-in is available
• No elevators

Pets

• Service animals not allowed
• Pets not allowed