Select a currency
Home
Travel
Company
Reservation lookup
AUD
1800 244 400 INTL. +61 3 8827 0770
© 2026  Online Travel Group

Sign in or create an account and get access to member only exclusive rates

Register
Kempinski Hotel Grand Arena

Kempinski Hotel Grand Arena

Bansko
Check in 3:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

This property is closed from April 13 2026 to May 21 2026 (dates subject to change).

Discover the ancient art of rejuvenation at Kempinski Hotel Grand Arena, nestled in a geothermal wonderland, you'll be in a shopping district, just steps from Bansko Ski Resort and Bansko Gondola Lift. This family-friendly hotel is 6 minutes walk to SkiBansko by Traventuria and 7 minutes walk to Vihren.

Warm up in style thanks to air conditioning, a private balcony, complimentary daily newspaper, a fully-stocked minibar, a 27-inch flat-screen TV, daily housekeeping, complimentary high-speed WiFi and deep soaking bathtub, hot springs pools just a few steps away. Conveniences include a desk, bathrobes and an in-room safe.

See all nearby hotels

Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features a health club and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

  • Eco-friendly cleaning products used
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Bicycle parking available
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Ski storage
  • Number of indoor pools - 1
  • Wheelchair accessible parking
  • Snowboarding nearby
  • Tours/ticket assistance
  • Comprehensive food waste policy
  • Energy-saving switches
  • Eco-friendly toiletries
  • At least 80% of all lighting comes from LEDs
  • Eco-friendly cleaning products provided
  • Accessible airport shuttle
  • Recycling
  • LED light bulbs
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 1
  • Visual alarms in hallways
  • Horse riding nearby
  • Multilingual staff
  • Ice skating nearby
  • Wheelchairs available on site
  • Mountain climbing nearby
  • Evening entertainment
  • Wheelchair-accessible meeting spaces/business center
  • Number of coffee shops/cafes - 2
  • Laundry facilities
  • Rafting nearby
  • Children's club (free)
  • Elevator
  • Safari nearby
  • Supervised childcare/activities (free)
  • Double-glazing on all windows
  • Locally-sourced food on site (80% or more)
  • Bicycle rentals on site
  • Games
  • Banquet hall
  • Wheelchair-accessible concierge desk
  • Locally-owned & organized tours & activities
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Television in common areas
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Well-lit path to entrance
  • Hiking/biking trails on site
  • Garden
  • Stair-free path to entrance
  • Free newspapers in lobby
  • Wedding services
  • 24-hour fitness facilities
  • Water-efficient toilets only
  • Designer stores on site
  • Water-efficient showers only
  • Luggage storage
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Archery on site
  • Playground on site
  • Library
  • Terrace
  • Tennis on site
  • Hair salon
  • ATM/banking
  • Concierge services
  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • Number of meeting rooms - 4
  • Conference space size (meters) - 250
  • Downhill skiing on site
  • Fireplace in lobby
  • Free buffet breakfast
  • Airport transportation (surcharge)
  • Golf lessons available nearby
  • Snowmobiling nearby
  • Free breakfast
  • Ski equipment rental shops nearby
  • Ski lessons available nearby
  • Ski-in/ski-out access
  • Daily
  • Barbecue grill(s)
  • Turkish bath/Hammam
  • Ecotours nearby
  • Coffee/tea in common areas
  • Snowshoeing nearby
  • Mountain biking nearby
  • Wheelchair accessible (may have limitations)
  • Casino nearby
  • Fishing nearby
  • Food and water bowls
  • Meeting rooms
  • Spa treatment room(s)
  • Health club
  • Full-service spa
  • Ski passes available
  • Area shuttle (surcharge)
  • Rock climbing nearby
  • Billiards or pool table
  • Lifeguard on site
  • Number of restaurants - 3
  • Outdoor seasonal pool
  • Golfing nearby
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Hot springs nearby
  • Self parking (surcharge)
  • Conference space
  • Valet parking (surcharge)
  • Pool sun loungers
  • Wheelchair accessible path of travel
  • Conference space size (feet) - 2691
  • Year Built - 2005
  • Number of buildings/towers - 5
  • Total number of rooms - 123
  • Number of floors - 5

Check-in

Check-in is from 3:00 PM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property uses eco-friendly cleaning products
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has 2691 square feet (250 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Bansko Ski Resort - 0.1 km / 0.1 mi
Bansko Gondola Lift - 0.3 km / 0.2 mi
Vihren - 0.5 km / 0.3 mi
SkiBansko by Traventuria - 0.5 km / 0.3 mi
Museum of Otets Paisii Hilendarski - 1.3 km / 0.8 mi
Paisii Hilendarski Historical Center - 1.3 km / 0.8 mi
House Museum of Neofit Rilski - 1.4 km / 0.9 mi
Sveta Troitsa Church - 1.5 km / 0.9 mi
Bansko Permanent Icon Exhibition - 1.6 km / 1 mi
Velyanov’s House - 1.6 km / 1 mi
House Museum of Nikola Vaptsarov - 1.8 km / 1.1 mi
Holy Trinity Church - 1.8 km / 1.1 mi
Chapel of the Holy Virgin - 1.8 km / 1.1 mi
Ski Bansko - 6.7 km / 4.1 mi
Banderitsa Meadow - Mezhdinna - 6.7 km / 4.2 mi
The preferred airport for Kempinski Hotel Grand Arena is Sofia Airport (SOF) - 188.7 km / 117.3 mi

  • The seasonal pool will be open from June to October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • LGBTQIA+ friendly
  • EarthCheck
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing

Pets

  • Maximum number of pets per room 1
  • Pet max weight (per pet) in lb is 22
  • Only dogs and cats are allowed
  • Pet max weight (per pet) in kg is 10
  • Service animals are allowed
  • Pets cannot be left unattended
  • Service animals are exempt from fees/restrictions
  • Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night
We have included all charges provided to us by the property.

Other charges

  • Airport shuttle fee: EUR 180 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Pirin Street 96, Bansko, 2770, Bulgaria
See all nearby