Ana y Jose Tulum Hotel & Spa

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards, debit cards, and cash
• Parties and events are allowed on site
• Long-term renters welcome
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy international cuisine at Ana’s Kitchen, a beachfront restaurant which features a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary cooked-to-order breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Tulum? This hotel has 1507 square feet (140 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Tulum Beach - 0.1 km / 0.1 mi
Ven a la Luz Sculpture - 0.6 km / 0.4 mi
SFER IK - 2.7 km / 1.7 mi
Jaguar Park - 3.4 km / 2.1 mi
Sian Ka'an Biosphere Reserve - 3.5 km / 2.1 mi
Tulum National Park - 3.6 km / 2.2 mi
Jaguar Viewpoint Tulum - 3.6 km / 2.3 mi
Las Palmas Public Beach - 5 km / 3.1 mi
Hunab Lifestyle Center - 5.7 km / 3.5 mi
Playa Paraiso - 5.8 km / 3.6 mi
Playa Akun - 6.5 km / 4.1 mi
Holistika Art Walk - 7.5 km / 4.7 mi
Beach - 8 km / 5 mi
Dos Aguas Park - 8.1 km / 5 mi
Hospital de Tulum - 8.3 km / 5.2 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 45.8 km / 28.5 mi
Cancun Intl. Airport (CUN) - 123.9 km / 77 mi
The preferred airport for Ana y Jose Tulum Hotel & Spa is Cancun Intl. Airport (CUN).

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• Events/parties allowed
• No cribs (infant beds) available
• No rollaway/extra beds available
• Contactless check-in is available
• Essential workers only - NO
• No elevators

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 22
• Pet max weight (per pet) in kg is 10
• Pets cannot be left unattended
• Only dogs are allowed
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 2000 per accommodation, per night
• A damage deposit of MXN 2000 will be collected before check-in.
• Resort fee: MXN 380 per accommodation, per night

The resort fee includes:

• Additional inclusions
• Beach access
• Beach towels
• Concierge service
• Fitness center access
• Housekeeping
• In-room bottled water
• In-room coffee
• In-room safe
• Pool access

We have included all charges provided to us by the property.