Hola Donceles

Check-in

Check-in is from 3:00 PM until anytime.

There is no front desk at this property. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and debit cards; cash is not accepted
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Distances are displayed to the nearest 0.1 mile and kilometer.
Ultramar Ferry Puerto Juárez - 1.2 km / 0.7 mi
Gran Puerto Pier - 1.3 km / 0.8 mi
Puerto Cancun Golf Course - 1.7 km / 1 mi
Museo Iconografico de la Carrera Panamericana - 1.9 km / 1.2 mi
El Niño Beach - 2.2 km / 1.4 mi
Mercado 23 - 2.3 km / 1.4 mi
Benito Juarez Municipal Building - 2.9 km / 1.8 mi
Las Palapas Park - 2.9 km / 1.8 mi
Mercado Ki Huic - 3.1 km / 1.9 mi
Ceviche Square - 3.3 km / 2.1 mi
Mercado 28 - 3.4 km / 2.1 mi
Puerto Cancun Marina Town Center - 3.4 km / 2.1 mi
Arrecife El Meco Underwater Museum - 3.9 km / 2.4 mi
Plaza 28 - 3.9 km / 2.5 mi
Plaza Las Americas - 4.1 km / 2.5 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 20.8 km / 12.9 mi
Tulum Intl. Airport (TQO) - 173.8 km / 108 mi

Hotel policies

General

• Professional property host/manager
• No front desk
• Guest will receive an email before arrival 24 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: MXN 180 per person, per night

We have included all charges provided to us by the property.