Serhs Natal Grand Hotel & Resort

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a fire extinguisher, a smoke detector, and a security system
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Other details

Grab a bite at Potiguar, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Dunes Park - 0.1 km / 0.1 mi
Natal Convention Center - 0.8 km / 0.5 mi
Craft Fair of Ponta Negra - 1.8 km / 1.1 mi
Praia Shopping - 1.8 km / 1.1 mi
Artesanato Potiguar Shops - 1.9 km / 1.2 mi
Artesanato Villarte Shops - 2.1 km / 1.3 mi
Artesanato Shopping Mall - 2.2 km / 1.4 mi
Dunnas Shopping Mall - 2.3 km / 1.4 mi
Seaway Shopping Mall - 2.8 km / 1.8 mi
Morro do Careca - 3.4 km / 2.1 mi
Neópolis Shopping Mall - 3.5 km / 2.2 mi
Ponta Negra Beach - 3.8 km / 2.3 mi
Frasqueirao Stadium - 4.1 km / 2.6 mi
Cidade Jardim Shopping Mall - 4.8 km / 3 mi
Mae Luiza Lighthouse - 7.2 km / 4.5 mi
The preferred airport for Serhs Natal Grand Hotel & Resort is Natal (NAT-Governador Aluizio Alves Intl.) - 47.8 km / 29.7 mi

• Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No rollaway/extra beds available
• Contactless check-in is available

Pets

• Pets not allowed