Papaya Playa Project, Tulum, a Member of Design Hotels

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Minimum Spring Break check-in age is 18 years old
• This property accepts credit cards and debit cards; cash is not accepted
• This property uses eco-friendly cleaning products
• Noise-free guestrooms cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards

Other details

Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. A complimentary local cuisine breakfast is served daily from 7:00 AM to noon.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
SFER IK - 0.1 km / 0.1 mi
Jaguar Park - 0.6 km / 0.4 mi
Tulum National Park - 0.7 km / 0.5 mi
Jaguar Viewpoint Tulum - 0.8 km / 0.5 mi
Tulum Beach - 1.5 km / 1 mi
Las Palmas Public Beach - 2.2 km / 1.4 mi
Hunab Lifestyle Center - 2.8 km / 1.7 mi
Playa Paraiso - 2.8 km / 1.8 mi
Ven a la Luz Sculpture - 3.4 km / 2.1 mi
Temple of the Frescoes - 4.3 km / 2.7 mi
Tulum Mayan Ruins - 4.3 km / 2.7 mi
Playa Ruinas - 4.3 km / 2.7 mi
Temple of the Descending God - 4.5 km / 2.8 mi
Casa del Cenote - 4.5 km / 2.8 mi
Dos Aguas Park - 4.8 km / 3 mi
The nearest airports are:
Tulum Intl. Airport (TQO) - 45 km / 28 mi
Cancun Intl. Airport (CUN) - 121.1 km / 75.3 mi
The preferred airport for Papaya Playa Project, Tulum, a Member of Design Hotels is Cancun Intl. Airport (CUN).

• Pool access available from 8:00 AM to 8:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Parking height restrictions apply.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• No rollaway/extra beds available
• By ocean
• Parking height restrictions apply
• Noise-free rooms not guaranteed
• Contactless check-in is available
• Essential workers only - NO
• Guest will receive an email before arrival 72 hours
• Guests will receive an email with special check-in instructions
• No elevators

Pets

• Service animals not allowed
• Pets not allowed