Quest on Queen

Check-in

Check-in is from 2:00 PM until 7:00 PM. Guests must be at least 18 to check-in.

The front desk is open during the following times:

• Monday - Friday: 8:00 AM - 7:00 PM

If you arrive at the property after hours, you'll need to check in at an alternate location: [Contact the afterhours team via the intercom at the entrance.]. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email within 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Noise-free guestrooms cannot be guaranteed
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.

Featured amenities include luggage storage, laundry facilities, and an elevator.

Distances are displayed to the nearest 0.1 mile and kilometer.
Queen Street Shopping District - 0.1 km / 0.1 mi
High Street - 0.1 km / 0.1 mi
Commercial Bay - 0.1 km / 0.1 mi
La Cigale Market at Britomart - 0.2 km / 0.1 mi
Queens Wharf - 0.3 km / 0.2 mi
Auckland Ferry Terminal - 0.4 km / 0.2 mi
St. Patrick's Cathedral - 0.4 km / 0.3 mi
Albert Park - 0.4 km / 0.3 mi
Kawakawa Bay - 0.4 km / 0.3 mi
Princes Wharf - 0.5 km / 0.3 mi
The Cloud - 0.5 km / 0.3 mi
New Zealand Maritime Museum - 0.6 km / 0.4 mi
The Civic Theater - 0.6 km / 0.4 mi
University of Auckland - 0.7 km / 0.4 mi
Sky Tower - 0.7 km / 0.4 mi
The preferred airport for this aparthotel is Auckland Intl. Airport (AKL) - 28.3 km / 17.6 mi

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Parking height restrictions apply.
• The property is professionally cleaned.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

The general deposit is equal to the first night's room rate and is charged to the card provided at booking 48 hours before arrival. The deposit is refundable within 5 days after check-out, pending room inspection.