Hotel New Otani Osaka

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the bus station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards and cash
• Cashless transactions are available
• This property uses eco-friendly cleaning products
• Safety features at this property include a fire extinguisher and a smoke detector
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The optional pool fee varies from JPY 5,000 - 6,000 per person, per entry. The listed optional pool fee applies to guest ages 13 and older for access to the pool. The pool fee for children ages 4-12 is JPY 2,000 per person, per entry. Children ages 0-3 can access at no charge. Please contact property for more details.
• For the comfort of guests using the pool areas, this property does not permit guests with tattoos to use the outdoor seasonal pool.
• This property requires children 0-3 years old to wear waterproof pants in the pool.
• Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

Other details

Enjoy local and international cuisine at ALL DAY DINING SATSUKI, one of the hotel's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include complimentary wired internet access, limo/town car service, and dry cleaning/laundry services. This hotel has 17 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a bus station shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Osaka Castle Park - 0.4 km / 0.2 mi
Osaka-jō Hall - 0.4 km / 0.3 mi
Osaka Castle - 1.1 km / 0.7 mi
Osaka Museum of History - 2 km / 1.3 mi
Osaka Tenmangu Shrine - 2.4 km / 1.5 mi
Tenjinbashi-suji Shopping Arcade - 2.5 km / 1.5 mi
Tenjimbashi-Suji Shopping Street - 2.5 km / 1.5 mi
Nakanoshima Park - 2.7 km / 1.7 mi
Osaka Central Public Hall - 3.2 km / 2 mi
Osaka Museum of Housing and Living - 3.4 km / 2.1 mi
Osaka City Hall - 3.4 km / 2.1 mi
Festival Hall - 3.7 km / 2.3 mi
Korea Town - 3.8 km / 2.3 mi
Utsubo Park - 4.1 km / 2.5 mi
HEP Five Shopping Mall - 4.1 km / 2.5 mi
The nearest airports are:
Itami Airport (ITM) - 19.5 km / 12.1 mi
Kobe Airport (UKB) - 45.2 km / 28.1 mi
Kansai Intl. Airport (KIX) - 53.5 km / 33.3 mi
The preferred airport for Hotel New Otani Osaka is Kansai Intl. Airport (KIX).

• Pool access available from noon to 6:00 PM.
• One child 3 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• A car is not required for transportation to and from this property.
• Parking height restrictions apply.
• Cashless payment methods are available for all transactions.
• Guests with tattoos are not able to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• LGBTQIA+ friendly
• Unicode Support false
• No rollaway/extra beds available
• Parking height restrictions apply
• Cashless transactions are available
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.