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Universal Hotel Neptuno - Adults Only

Universal Hotel Neptuno - Adults Only

Palma de Mallorca Mallorca
Check in 3:00 PM
Check out 11:00 AM
This hotel has renovations that may affect your stay read more

Renovations

This property is closed from November 17 2025 to February 27 2026 (dates subject to change).

Embrace the ultimate seaside escape at Universal Hotel Neptuno - Adults Only, where golden sands meet five-star comfort, a 1-minute drive from Playa de Palma and 6 minutes from El Arenal Beach. This beach hotel is 30 minutes drive to Plaza Espana and 35 minutes drive to Plaza Mayor de Palma.

Wake up to ocean breezes with daily housekeeping, a private balcony, a 40-inch flat-screen TV, a private bathroom with premium toiletries, air conditioning, complimentary high-speed WiFi and deep soaking bathtub. Conveniences include a desk, an in-room safe, bathrobes, a phone and wheelchair-accessibility.

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Property Details

Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride on the shuttle (surcharge), which operates within 30 meters.

  • Dry cleaning/laundry service
  • Comprehensive recycling policy
  • Vegetarian breakfast available
  • Free parking nearby
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Pool umbrellas
  • No single-use plastic soda bottles
  • Number of meeting rooms - 1
  • No single-use plastic stirrers
  • Reusable cups only
  • Reusable tableware only
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Free WiFi
  • Bicycle parking available
  • Number of bars/lounges - 1
  • Beach club nearby (surcharge)
  • Number of poolside bars - 1
  • Number of indoor pools - 1
  • Bicycle rentals nearby
  • Tours/ticket assistance
  • All property's electricity comes from renewable sources
  • Airport transportation (surcharge)
  • Energy-saving switches
  • Wheelchair-accessible lounge
  • Vegetarian menu options available
  • Multilingual staff
  • Secured bicycle storage
  • Breakfast available (surcharge)
  • Number of coffee shops/cafes - 1
  • Laundry facilities
  • Elevator
  • Fitness facilities
  • Double-glazing on all windows
  • Bicycle rentals on site
  • Guest education on local ecosystems and culture
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Humane animal treatment
  • Locally-owned & organized tours & activities
  • Beach umbrellas
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Area shuttle (surcharge)
  • Water-efficient toilets only
  • Luggage storage
  • Bus station shuttle (surcharge)
  • 24-hour front desk
  • Scooter/moped rentals nearby
  • Number of restaurants - 1
  • Outdoor seasonal pool
  • Golfing nearby
  • Smoke-free property
  • Snack bar/deli
  • Sauna
  • Hiking/biking trails nearby
  • Free beach cabanas
  • Terrace
  • Pool sun loungers
  • 24-hour business center
  • Concierge services
  • Number of buildings/towers - 1
  • Total number of rooms - 100
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until 2:00 AM.

Front desk staff will greet guests on arrival at the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite with Mediterranean cuisine at PM1114, a beachfront restaurant, or grab snacks at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle and a bus station shuttle are provided for an additional charge.

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa de Palma - 0.2 km / 0.1 mi
La Porciuncula Church - 0.8 km / 0.5 mi
El Arenal Beach - 1.4 km / 0.9 mi
Port of El Arenal - 2 km / 1.3 mi
Aqualand El Arenal - 2.4 km / 1.5 mi
Platja de Can Pastilla - 3.5 km / 2.1 mi
Platja d'Or - 3.8 km / 2.4 mi
San Antonio de la Playa Marina - 4.1 km / 2.6 mi
Cala Estancia - 4.2 km / 2.6 mi
Es Carnatge - 4.8 km / 3 mi
Circuito Mallorca - 6.8 km / 4.2 mi
FAN Mallorca Shopping - 7.7 km / 4.8 mi
Maioris Golf Club - 8.9 km / 5.5 mi
Cala Gamba - 9.1 km / 5.7 mi
Hospital Sant Joan de Déu Palma de Mallorca - 9.1 km / 5.7 mi
The nearest major airport is Palma de Mallorca Airport (PMI) - 7 km / 4.3 mi

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • The seasonal pool will be open from April 14 to October 31.
  • Guests under 16 years old are not permitted at this adults-only property.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Minimum guest age is 16
  • Caters to adults only
  • By ocean
  • Cashless transactions are available
  • Property does not offer onsite COVID-19 testing

Pets

  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.

Other charges

  • Fee for buffet breakfast: approximately EUR 15 per person
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle Llaut 34, Palma de Mallorca, Mallorca 7600, Spain
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