Dreams Jade Resort & Spa - All Inclusive

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests traveling with a pet must present their pet's current vaccination record at check-in. Guests traveling with a service animal must contact the property prior to arrival.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property uses eco-friendly cleaning products
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Other details

Grab a bite at Carnival Buffet, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 10710 square feet (995 square meters) of space consisting of a conference center and a meeting room. Limited parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Puerto Morelos Artists’ Cooperative - 3 km / 1.9 mi
San Jose Catholic Parish - 3 km / 1.9 mi
Puerto Morelos Town Square - 3 km / 1.9 mi
Ojo de Agua Beach - 3.1 km / 1.9 mi
Faro Inclinado - 3.1 km / 1.9 mi
Puerto Morelos Beach - 5.9 km / 3.7 mi
Monumento Ruta de los Cenotes - 6.3 km / 3.9 mi
Sanctuary of Hope and Time Capsule - 7.3 km / 4.5 mi
Jungle Spa - 7.3 km / 4.6 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.3 km / 4.6 mi
Petempich Bay - 15.7 km / 9.7 mi
Playa Paraiso Golf Course - 17.4 km / 10.8 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 17.6 km / 10.9 mi
El Rey Polo Country Club - 17.8 km / 11.1 mi
Nicklaus Design Golf Course - 18 km / 11.2 mi
The nearest airports are:
Cancun Intl. Airport (CUN) - 29.7 km / 18.5 mi
Cozumel Intl. Airport (CZM) - 69.6 km / 43.2 mi
Tulum Intl. Airport (TQO) - 142.4 km / 88.5 mi

• Pool access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQIA+ friendly
• No cribs (infant beds) available
• No rollaway/extra beds available
• On bay
• Parking height restrictions apply
• Preferred by Nature
• Onsite COVID-19 testing (Antigen) is available

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 22
• Pet max weight (per pet) in kg is 10
• Only dogs are allowed
• Service animals not allowed
• Pets allowed