Kempinski Hotel Cancún

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ballenas Beach - 0.2 km / 0.1 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.6 mi
Kukulcan Plaza Shopping Mall - 1 km / 0.6 mi
Aquaworld - 1.4 km / 0.9 mi
Marlin Beach - 1.5 km / 0.9 mi
Hotel Zone Beaches - 1.5 km / 1 mi
Tequila Museum - 2 km / 1.2 mi
La Isla Shopping Mall - 2.1 km / 1.3 mi
El Sol de Cancun - 2.1 km / 1.3 mi
Oasis Arena - 2.2 km / 1.4 mi
San Miguelito - 2.3 km / 1.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2.4 km / 1.5 mi
Maya Museum of Cancun - 2.7 km / 1.7 mi
Iberostar Cancun Golf Course - 2.7 km / 1.7 mi
The preferred airport for Kempinski Hotel Cancún is Cancun Intl. Airport (CUN) - 18.5 km / 11.5 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
• A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25.
• A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
• A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
• A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.
• Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is recommended for transportation to and from this property.
• Guests can access their rooms with a mobile device.

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
• No cribs (infant beds) available
• On bay
• By ocean
• EarthCheck
• Car recommended

Pets

• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: USD 4.98 per accommodation, per night
• Resort fee: USD 58 per accommodation, per night

The resort fee includes:

• Additional inclusions

We have included all charges provided to us by the property.