Emeraude Classic Cruises

Check-in

Check-in is from 12:00 PM until 12:30 PM. Guests must be at least 18 to check-in.

The front desk is open daily from noon - 11:00 AM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests must contact this cruise ship 3 days in advance to arrange transportation from Hanoi- Old Quarter or at Hanoi Opera House, which is 4 hours away by car. A roundtrip daily transfer from Hanoi to Ha Long departs between 7:45 AM and 8 AM, at USD 40 per passenger. Following the cruise, a van will transport guests back to Hanoi.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Stop by the cruise ship's restaurant for lunch or dinner. Dining is also available at the 2 coffee shops/cafes, and room service (during limited hours) is provided. Relax with a refreshing drink at one of the 2 bars/lounges. A complimentary buffet breakfast is included.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ha Long Bay - 0.1 km / 0.1 mi
Tuan Chau Park - 1.6 km / 1 mi
Tuan Chau Beach - 1.7 km / 1.1 mi
Tuan Chau Amphitheater - 1.8 km / 1.1 mi
Ha Long Night Market - 9.8 km / 6.1 mi
Cái Dăm Market - 10.3 km / 6.4 mi
Cua Luc Bay - 11.5 km / 7.1 mi
Bai Chay Beach - 12.4 km / 7.7 mi
Sun Square - 13.3 km / 8.3 mi
Queen Cable Car Ocean Terminal - 13.9 km / 8.6 mi
Dragon Park - 14.2 km / 8.8 mi
Typhoon Water Park - 14.4 km / 8.9 mi
Bai Chay Market - 14.4 km / 9 mi
Ha Long International Cruise Port - 15.1 km / 9.4 mi
Bai Chay Bridge - 15.5 km / 9.6 mi
The nearest airports are:
Haiphong (HPH-Cat Bi) - 42.2 km / 26.2 mi
Noi Bai Intl. Airport (HAN) - 181.2 km / 112.6 mi
The preferred airport for Emeraude Classic Cruises is Noi Bai Intl. Airport (HAN).

• One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• No rollaway/extra beds available
• On bay
• No elevators

Pets

• Service animals not allowed
• Pets not allowed