Iberostar Waves Quetzal - All Inclusive

Check-in

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• This property uses eco-friendly cleaning products
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Piste Cyclable sur Paseo Xaman-Ha - 0.4 km / 0.2 mi
Playacar Beach - 1.1 km / 0.7 mi
Mahi Golf Course - 1.4 km / 0.9 mi
Mayan Ruins of Playacar - 1.6 km / 1 mi
Xaman Ha Aviary - 2.2 km / 1.4 mi
Playacar Golf Club - 2.5 km / 1.6 mi
Plaza Paraiso - 2.7 km / 1.7 mi
Paseo del Carmen - 2.7 km / 1.7 mi
Centro Maya Shopping Center - 2.8 km / 1.7 mi
Quinta Avenida - 2.9 km / 1.8 mi
Playa del Carmen Maritime Terminal - 3 km / 1.8 mi
Founders Park - 3 km / 1.9 mi
Portal Maya - 3.1 km / 1.9 mi
Playa del Carmen Main Beach - 3.3 km / 2 mi
Chabad Playa del Carmen - 3.3 km / 2.1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.5 km / 20.8 mi
Cancun Intl. Airport (CUN) - 59.8 km / 37.1 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• The property is professionally cleaned.
• Cashless payment methods are available for all transactions.
• Contactless check-in and contactless check-out are available.

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• No cribs (infant beds) available
• No rollaway/extra beds available
• Property uses a professional cleaning service
• By ocean
• EarthCheck
• Cashless transactions are available
• Contactless check-in is available
• Essential workers only - NO
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city: MXN 58.66 per accommodation, per night