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Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive

Puerto Aventuras QROO
Check in 3:00 PM
Check out 12:00 PM
Your green getaway begins at Hard Rock Hotel Riviera Maya - All Inclusive, proving that responsible travel can be luxuriously comfortable, Hard Rock Hotel Riviera Maya - All Inclusive is by the ocean, within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This all-inclusive property is 15 minutes drive to Chac Mol Cenote and 25 minutes drive to Xpu-ha Beach.

Relax sustainably with a private pool, jetted bathtub, room service, a private balcony, a flat-screen TV, cable & satellite channels, air conditioning and daily housekeeping, in our eco-certified rooms. Conveniences include bathrobes, a phone, an in-room safe and an iron and ironing board.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor pools, you can spend some time at the private beach. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Shopping on site
  • Golf cart
  • Golf clubs (equipment)
  • Babysitting or childcare (surcharge)
  • Airport transportation
  • Conference space size (meters) - 8159
  • Free WiFi
  • Scuba diving nearby
  • Number of bars/lounges - 7
  • Number of poolside bars - 1
  • Number of hot tubs - 1
  • Designated smoking areas
  • Number of outdoor pools - 2
  • Number of swim-up bars - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • On private beach
  • Airport transportation (surcharge)
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 2
  • Golf lessons available nearby
  • Handrails in stairways
  • Multilingual staff
  • Conference center
  • Wheelchairs available on site
  • Wheelchair-accessible meeting spaces/business center
  • Ecotours nearby
  • Number of coffee shops/cafes - 2
  • Coffee/tea in common areas
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Basketball on site
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Food and water bowls
  • Wheelchair-accessible concierge desk
  • Beach umbrellas
  • Express check-in
  • Wheelchair-accessible path to elevator
  • Meeting rooms
  • Nightclub
  • Wheelchair-accessible spa
  • Wheelchair-accessible registration desk
  • Television in common areas
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Garden
  • Wedding services
  • Full-service spa
  • Beach towels
  • Volleyball on site
  • Supervised childcare/activities (surcharge)
  • Miniature golf on site
  • Golf lessons with a pro
  • Clubhouse
  • Luggage storage
  • Grocery/convenience store
  • Express check-out
  • Billiards or pool table
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 9
  • Spa services on site
  • Golfing nearby
  • Snorkeling nearby
  • Snack bar/deli
  • Designated smoking areas (fines apply)
  • Sauna
  • Children's pool
  • Hiking/biking trails nearby
  • Steam room
  • Free self parking
  • Conference space
  • Free valet parking
  • Waterslide
  • Kayaking on site
  • Terrace
  • Computer station
  • Tennis on site
  • Hair salon
  • ATM/banking
  • Conference space size (feet) - 87823
  • Concierge services
  • Year Built - 2013
  • Number of buildings/towers - 9
  • Total number of rooms - 1264
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until 5:30 AM. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has 87823 square feet (8159 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Puerto Aventuras Golf Club - 2.3 km / 1.4 mi
Puerto Aventuras Marina - 2.9 km / 1.8 mi
CEDAM Museum - 3 km / 1.9 mi
Oasis Beach - 3.2 km / 2 mi
Fatima Bay - 3.2 km / 2 mi
Kantenah Lagoon - 4.1 km / 2.6 mi
Chac Mol Cenote - 4.8 km / 3 mi
Ecopark Kantun Chi - 7.6 km / 4.8 mi
Cenote Cristalino - 7.7 km / 4.8 mi
Cenote Azul - 8.1 km / 5 mi
Caleta Chac-hal-al - 8.2 km / 5.1 mi
Cenote Jardín del Eden - 8.8 km / 5.5 mi
Chikinha Cenote - 9.2 km / 5.7 mi
Tajma Ha Cenote - 12.2 km / 7.6 mi
Xpu-ha Beach - 12.4 km / 7.7 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 37.8 km / 23.5 mi
Tulum Intl. Airport (TQO) - 89.6 km / 55.7 mi
Cancun Intl. Airport (CUN) - 76 km / 47.2 mi

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Hotel policies

General

  • Property does not require health documentation at check-in
  • Professional property host/manager
  • Contactless check-out is available
  • Onsite COVID-19 testing (PCR) is available
  • By ocean
  • EarthCheck
  • Cashless transactions are available
  • Contactless check-in is available

Pets

  • Maximum number of pets per room 2
  • Pet max weight (per pet) in lb is 40
  • Only dogs and cats are allowed
  • Pet max weight (per pet) in kg is 18
  • Pets cannot be left unattended
  • Service animals not allowed
  • Pets allowed

Other charges

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO 77710, Mexico
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