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Hotel Cielo

Hotel Cielo

Playa del Carmen QROO
Check in 3:00 PM
Check out 12:00 PM
Create lifelong memories at Hotel Cielo, where family adventures begin and smiles are guaranteed for every age, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 6 minutes walk to Playacar Beach and 6 minutes walk to Playa del Carmen Maritime Terminal.

Ideal for families, our rooms come with streaming services, a private balcony, air conditioning, a private bathroom with premium toiletries, a 32-inch flat-screen TV, daily housekeeping and complimentary high-speed WiFi, rollaway beds and extra space for little ones. Conveniences include an in-room safe and a desk.

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Property Details

Pamper yourself with onsite massages or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and discounted use of a nearby fitness facility. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

  • Distance from property (miles) - 1
  • Banquet hall
  • Ziplining nearby
  • Game drive nearby
  • Beach umbrellas
  • Coworking spaces
  • Windsurfing nearby
  • Sailing nearby
  • Free WiFi
  • Skydiving nearby
  • Scuba diving nearby
  • Upper floors accessible by stairs only
  • Water skiing nearby
  • Bicycle rentals nearby
  • Tours/ticket assistance
  • Beach towels
  • Boat tours nearby
  • Distance from property (km) - 1
  • Area shuttle (surcharge)
  • Rooftop terrace
  • Airport transportation (surcharge)
  • Accessible airport shuttle
  • Wheelchair accessible – no
  • Distance from property (ft) - 3281
  • Luggage storage
  • Multilingual staff
  • 24-hour front desk
  • Personal motor watercraft nearby
  • Scooter/moped rentals nearby
  • Breakfast available (surcharge)
  • Free beach club nearby
  • Number of restaurants - 1
  • Spa services on site
  • Ecotours nearby
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snorkeling nearby
  • Hiking/biking trails nearby
  • Use of nearby fitness center (discount)
  • Terrace
  • Concierge services
  • Number of buildings/towers - 2
  • Total number of rooms - 18
  • Number of floors - 3

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 18 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Noise-free guestrooms cannot be guaranteed
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carboncitos, or stay in and take advantage of the room service. Cooked-to-order breakfasts are served on weekdays from 7:30 AM to 11:30 AM for a fee.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Quinta Avenida - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.2 km / 0.1 mi
Playa del Carmen Main Beach - 0.2 km / 0.1 mi
Founders Park - 0.2 km / 0.1 mi
Frida Kahlo Museum - 0.3 km / 0.2 mi
Mercado Playa del Carmen - 0.3 km / 0.2 mi
Portal Maya - 0.4 km / 0.2 mi
3D Museum of Wonders - 0.4 km / 0.2 mi
Playacar Beach - 0.4 km / 0.3 mi
Playa del Carmen Maritime Terminal - 0.4 km / 0.3 mi
Central Square - 0.5 km / 0.3 mi
Calle 12 - 0.5 km / 0.3 mi
Paseo del Carmen - 0.5 km / 0.3 mi
Calle Corazón - 0.5 km / 0.3 mi
Plaza Paraiso - 0.6 km / 0.4 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.3 km / 21.9 mi
Cancun Intl. Airport (CUN) - 56.7 km / 35.2 mi
The preferred airport for Hotel Cielo is Cancun Intl. Airport (CUN).

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

  • Professional property host/manager
  • Contactless check-out is available
  • LGBTQIA+ friendly
  • No cribs (infant beds) available
  • No rollaway/extra beds available
  • By ocean
  • Beach nearby
  • Noise-free rooms not guaranteed
  • Contactless check-in is available
  • No elevators

Pets

  • Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay
We have included all charges provided to us by the property.

Other charges

  • Fee for cooked-to-order breakfast: approximately MXN 290.00 to 350 for adults, and MXN 150.00 to 300 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO 77710, Mexico
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