Quest Ponsonby

Check-in

Check-in is from 2:00 PM until 7:00 PM. Guests must be at least 18 to check-in.

The front desk is open during the following times:

• Monday - Friday: 7:30 AM - 7:00 PM

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and debit cards; cash is not accepted
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned

Other details

Featured amenities include dry cleaning/laundry services, luggage storage, and an elevator. Self parking (subject to charges) is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Ponsonby Road - 0.4 km / 0.2 mi
Karangahape Road - 0.4 km / 0.3 mi
New Zealand Film Archive - 0.8 km / 0.5 mi
Queen Street Shopping District - 1.1 km / 0.7 mi
Victoria Park - 1.4 km / 0.9 mi
Symonds Street Cemetery - 1.4 km / 0.9 mi
Aotea Centre - 1.5 km / 0.9 mi
Grafton Bridge - 1.6 km / 1 mi
University of Auckland - 1.6 km / 1 mi
Auckland Town Hall - 1.6 km / 1 mi
SkyCity Casino - 1.7 km / 1.1 mi
Aotea Square - 1.8 km / 1.1 mi
New Zealand International Convention Centre - 1.8 km / 1.1 mi
The Civic Theater - 1.8 km / 1.1 mi
Auckland Central City Library - 1.8 km / 1.1 mi
The preferred airport for Quest Ponsonby is Auckland Intl. Airport (AKL) - 22.3 km / 13.9 mi

• This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
• Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property is professionally cleaned.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• LGBTQIA+ friendly
• Property uses a professional cleaning service

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: NZD 100 per stay

We have included all charges provided to us by the property.