The Veil

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 18 to check-in.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Cashless transactions are available
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Grab a bite to eat at Di wang, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. A complimentary continental breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
House of Ministries - 1.6 km / 1 mi
Supreme Court of the Republic of Kazakhstan - 1.7 km / 1.1 mi
Presidential Palace - 2 km / 1.3 mi
Otan Korgaushylar Monument - 2.2 km / 1.3 mi
Singing Fountain - 2.2 km / 1.3 mi
Parliament of Kazakhstan - 2.3 km / 1.4 mi
Schoolchildren's Palace - 2.3 km / 1.4 mi
Kazakhstan Ministry of Foreign Affairs - 2.5 km / 1.5 mi
Bayterek Tower - 2.5 km / 1.5 mi
President's Culture Centre - 2.5 km / 1.6 mi
Kazakhstan Central Concert Hall - 2.6 km / 1.6 mi
Palace of Peace and Reconciliation - 2.7 km / 1.7 mi
Embassy of the United States, Astana - 2.8 km / 1.7 mi
Keruen - 2.9 km / 1.8 mi
Korme Exhibition Complex - 3.2 km / 2 mi
The nearest major airport is Astana (NQZ-Nursultan Nazarbayev Intl.) - 15.1 km / 9.4 mi

• If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children stay free when occupying the parent or guardian's room, using existing bedding.
• Cashless payment methods are available for all transactions.

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• Cashless transactions are available
• Essential workers only - NO
• Guest will receive an email before arrival 48 hours
• Guests will receive an email with special check-in instructions
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Breakage deposit: USD 70 per day

We have included all charges provided to us by the property.