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JW Marriott Surabaya

JW Marriott Surabaya

Surabaya East Java
Check in 2:00 PM
Check out 12:00 PM
This hotel has renovations that may affect your stay read more

Renovations

The property will be renovating from February 1 2026 to February 28 2026 (completion date subject to change). The following areas are affected:

  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 6 minutes drive to Tunjungan Plaza.

Ideal for families, our rooms come with air conditioning, relaxing in-room massage, complimentary daily newspaper, room service, complimentary high-speed WiFi, premium bedding, rainfall showerhead and a private bathroom with premium toiletries, rollaway beds and extra space for little ones. Conveniences include wheelchair-accessibility, bathrobes, an in-room safe, a desk, a phone and an iron and ironing board.

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Property Details

Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

  • Dry cleaning/laundry service
  • Gift shops or newsstand
  • Train station pickup (surcharge)
  • Comprehensive recycling policy
  • Proposal/romance packages available
  • Vegetarian breakfast available
  • Biodegradable/compostable stirrers
  • Free reception
  • Pool umbrellas
  • Number of meeting rooms - 14
  • No single-use plastic stirrers
  • Conference space size (meters) - 12308
  • Free WiFi
  • Number of bars/lounges - 1
  • Number of hot tubs - 1
  • Number of outdoor pools - 1
  • Wheelchair accessible parking
  • Tours/ticket assistance
  • Internet access - wireless
  • Airport transportation - pickup (surcharge)
  • Free shopping center shuttle
  • Comprehensive food waste policy
  • Energy-saving switches
  • Vegetable garden
  • At least 80% of all lighting comes from LEDs
  • Accessible airport shuttle
  • Recycling
  • LED light bulbs
  • Vegan menu options available
  • Vegetarian menu options available
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Multilingual staff
  • Conference center
  • Breakfast available (surcharge)
  • Evening entertainment
  • Wheelchair-accessible meeting spaces/business center
  • Barbecue grill(s)
  • Number of coffee shops/cafes - 1
  • Coffee/tea in common areas
  • Laundry facilities
  • Children's club (free)
  • Elevator
  • Fitness facilities
  • Rooftop garden
  • Wheelchair accessible (may have limitations)
  • Banquet hall
  • Ballroom
  • Express check-in
  • Assistive listening devices in meeting rooms
  • Change of bed sheets (on request)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Health club
  • Picnic area
  • Garden
  • Free newspapers in lobby
  • Wedding services
  • 24-hour fitness facilities
  • Shopping mall on site
  • Art gallery on site
  • Couples/private dining
  • Children's toys
  • Water-efficient showers only
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Number of restaurants - 4
  • Housekeeping on request
  • Smoke-free property
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Sauna
  • Children's pool
  • Steam room
  • Free self parking
  • Conference space
  • Valet parking (surcharge)
  • Terrace
  • Computer station
  • Wheelchair accessible path of travel
  • ATM/banking
  • Conference space size (feet) - 132482
  • 24-hour business center
  • Concierge services
  • Year Built - 1996
  • Number of buildings/towers - 1
  • Total number of rooms - 407
  • Number of floors - 25

Check-in

Check-in is from 2:00 PM until midnight. Guests must be at least 17 to check-in.

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Executive Lounge]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Children age 5 and younger are not permitted to access the Executive Lounge.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector and a security system
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Surabaya? This hotel has 132482 square feet (12308 square meters) of space consisting of a conference center and 14 meeting rooms. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a train station pick-up service.

Distances are displayed to the nearest 0.1 mile and kilometer.
Tunjungan Plaza - 0.5 km / 0.3 mi
BG Junction - 0.7 km / 0.4 mi
Grahadi - 1.2 km / 0.7 mi
Surabaya Youth Center - 1.4 km / 0.9 mi
Joko Dolog Statue - 1.5 km / 1 mi
Taman Hiburan Rakyat - 1.7 km / 1.1 mi
Dyandra Convention Center Surabaya - 1.8 km / 1.1 mi
Hero Monument and November 10th Museum - 1.8 km / 1.1 mi
Heroic Monument - 1.8 km / 1.1 mi
Surabaya Grand Mosque - 1.8 km / 1.1 mi
Sharp Bamboo Monument - 1.8 km / 1.1 mi
Grand City Surabaya - 2 km / 1.2 mi
Gereja Perawan Maria Tak Berdosa - 2.1 km / 1.3 mi
Balai Pemuda - 2.2 km / 1.4 mi
Surabaya Plaza Shopping Mall - 2.3 km / 1.4 mi
The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.9 km / 12.4 mi

  • One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Hotel policies

General

  • Professional property host/manager
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Essential workers only - NO

Pets

  • Service animals not allowed
  • Pets not allowed

Other charges

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 600000 per person
  • Valet parking fee: IDR 100000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Jalan Embong Malang 85-89, Surabaya, East Java 60261, Indonesia
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