Name: Hyatt Zilara Riviera Maya Adults Only All Inclusive
Address: Carretera Federal 387 Chetmal Cancun Km 299, Playa del Carmen, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.4

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Elevate your travel experience to an art form at Hyatt Zilara Riviera Maya Adults Only All Inclusive, where every moment is crafted for discerning guests, you'll be 20 minutes drive to Maroma Beach and 25 minutes drive to Quinta Alegría Shopping Mall. This all-inclusive property is 40 minutes drive to Xplor Theme Park and 40 minutes drive to Xcaret Eco Theme Park.

Indulge in four-star comfort with daily housekeeping, a private bathroom with premium toiletries, a private pool, premium bedding, a fully-stocked minibar, room service, a 52-inch flat-screen TV and complimentary daily newspaper, premium linens and personalised service. Conveniences include an iron and ironing board, wheelchair-accessibility, a desk, a phone and an in-room safe.

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Property Details

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a fitness center. Additional features at this Colonial property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Proposal/romance packages available
Smooth flooring in public areas
Eco-friendly cleaning products used
Parking (limited spaces)
Outdoor furniture
Front entrance ramp
Outdoor entertainment area
Free WiFi
Bicycle parking available
Number of bars/lounges - 4
Number of poolside bars - 1
Number of hot tubs - 1
Number of outdoor pools - 1
Number of swim-up bars - 1
Internet access
Tours/ticket assistance
Energy-saving switches
Eco-friendly toiletries
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
LED light bulbs
Vegan menu options available
Wheelchair-accessible lounge
No accessible shuttle
Vegetarian menu options available
Multilingual staff
Free beach club on site
Concerts/live shows
Wheelchairs available on site
Evening entertainment
Number of coffee shops/cafes - 1
Laundry facilities
Elevator
Fitness facilities
Double-glazing on all windows
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Games
Showcase for local artists
Banquet hall
Ballroom
Humane animal treatment
Wheelchair-accessible concierge desk
Locally-owned & organized tours & activities
Reception hall
Table tennis
Express check-in
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Karaoke
Wheelchair-accessible pool
Well-lit path to entrance
Garden
Free use of nearby fitness center
Free newspapers in lobby
Wedding services
Beach towels
Free bicycles on site
Water-efficient toilets only
Water-efficient showers only
Luggage storage
Porter/bellhop
24-hour front desk
Designated smoking areas (fines apply)
Terrace
Hair salon
Access to nearby outdoor pool
ATM/banking
Concierge services
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Comprehensive recycling policy
Beach yoga on site
Pool umbrellas
Number of meeting rooms - 2
Conference space size (meters) - 627
Designated smoking areas
Internet access - wireless
Fitness classes on site
Water dispenser
Secured parking
Uncovered parking
Wheelchair accessible (may have limitations)
Uncovered parking
Secured parking
Meeting rooms
Spa treatment room(s)
Full-service spa
Yoga classes/instruction on site
Registration desk height (centimeters) - 74
Elevator door width (inches) - 54
Registration desk height (inches) - 29
Elevator door width (centimeters) - 136
Grocery/convenience store
Billiards or pool table
Lifeguard on site
Number of restaurants - 4
Free self parking
Beach cabanas (surcharge)
Conference space
Pool cabanas (surcharge)
Free valet parking
Pool sun loungers
Conference space size (feet) - 6747
Year Built - 2003
Number of buildings/towers - 3
Total number of rooms - 291
Number of floors - 5

Check-in

Check-in is from 3:00 PM until anytime. Guests must be at least 18 to check-in.

Guests will receive an email within 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy Italian cuisine at Capri Grille, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include express check-in, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6747 square feet (627 square meters) of space consisting of conference space and 2 meeting rooms. Free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
El Camaleón Mayakoba Golf Course - 2.8 km / 1.7 mi
Tres Rios Ecopark - 4 km / 2.5 mi
Playa Xcalacoco - 4.4 km / 2.7 mi
Chun-Zumbul (diving site) - 4.6 km / 2.8 mi
Gran Coyote Golf - 5.9 km / 3.7 mi
28 de Julio Square - 7.8 km / 4.9 mi
Maroma Beach - 8.9 km / 5.5 mi
Virgen Beach - 8.9 km / 5.5 mi
Punta Esmeralda Beach - 8.9 km / 5.6 mi
Guadalupe Church - 9.2 km / 5.7 mi
Playa 88 - 9.4 km / 5.8 mi
Playa Avenida Colosio - 9.6 km / 6 mi
Temazcal Natura - 9.9 km / 6.2 mi
Plaza Las Americas - 10.4 km / 6.4 mi
Super Chedraui Selecto Avenida 10 - 10.6 km / 6.6 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 43.7 km / 27.1 mi
Cancun Intl. Airport (CUN) - 47.2 km / 29.3 mi
Tulum Intl. Airport (TQO) - 114.7 km / 71.3 mi

Pool access available from 8:00 AM to 7:00 PM.
Guests under 18 years old are not permitted at this adults-only property.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.

Hotel policies

General

Professional property host/manager
No cribs (infant beds) available
Minimum guest age is 18
No rollaway/extra beds available
Caters to adults only
Cashless transactions are available
Essential workers only - NO
Guest will receive an email before arrival 7 days
Guests will receive an email with special check-in instructions

Pets

Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed

Other charges

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Federal 387 Chetmal Cancun, Playa del Carmen, QROO 77710, Mexico

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