Name: Ocean Maya Royale - Adults Only - All Inclusive
Address: Carretera Federal Chetumal, km. 299, Playa del Carmen, 77710, MX
Telephone: +61 3 8827 0770
Price range: $$
Rating: 4.4

Playa del Carmen QROO

Check in 3:00 PM

Check out 12:00 PM

Your green getaway begins at Ocean Maya Royale - Adults Only - All Inclusive, proving that responsible travel can be luxuriously comfortable, you'll be within a 10-minute drive of El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. This all-inclusive property is 20 minutes drive to Maroma Beach and 25 minutes drive to Playa del Carmen Main Beach.

Relax sustainably with a fully-stocked minibar, room service, a private balcony, complimentary high-speed WiFi, a private bathroom with premium toiletries, in-room coffee & tea facilities, air conditioning and a 32-inch flat-screen TV, in our eco-certified rooms. Conveniences include bathrobes, a phone, an in-room safe and a desk.

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Property Details

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.

Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Bulk dispenser for toiletries
Grey water recycling system
Eco-friendly cleaning products used
Pool umbrellas
No single-use plastic soda bottles
Number of meeting rooms - 1
No single-use plastic stirrers
Conference space size (meters) - 187
Reusable cups only
Reusable tableware only
Free WiFi
Number of bars/lounges - 4
Number of outdoor pools - 2
Tours/ticket assistance
Comprehensive food waste policy
Energy-saving switches
Eco-friendly toiletries
At least 80% of all lighting comes from LEDs
Eco-friendly cleaning products provided
Recycling
LED light bulbs
Vegan menu options available
Vegetarian menu options available
Reusable coffee/tea filters
Outdoor tennis courts - 1
Multilingual staff
Water dispenser
Mosquito nets
Number of coffee shops/cafes - 1
Coffee/tea in common areas
Laundry facilities
Elevator
Fitness facilities
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Showcase for local artists
Banquet hall
Ballroom
Wheelchair accessible
Locally-owned & organized tours & activities
Change of bed sheets (on request)
Spa treatment room(s)
Arcade/game room
Change of towels (on request)
Garden
Wedding services
Full-service spa
Volleyball on site
Water-efficient toilets only
Japanese garden
Wheelchair accessible – no
Water-efficient showers only
Luggage storage
Porter/bellhop
24-hour front desk
Number of restaurants - 5
Housekeeping on request
Spa services on site
Golfing nearby
Smoke-free property
Safe-deposit box at front desk
Snack bar/deli
Sauna
Free self parking
Conference space
Terrace
Tennis on site
Hair salon
ATM/banking
Conference space size (feet) - 2013
Concierge services
Number of buildings/towers - 32
Total number of rooms - 320
Number of floors - 2

Check-in

Check-in is from 3:00 PM until 5:30 AM. Guests must be at least 18 to check-in.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Other details

Enjoy international cuisine at La Hacienda, one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 2013 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
El Camaleón Mayakoba Golf Course - 2.7 km / 1.7 mi
Playa Xcalacoco - 4.5 km / 2.8 mi
Tres Rios Ecopark - 3.7 km / 2.3 mi
Gran Coyote Golf - 5.9 km / 3.6 mi
Chun-Zumbul (diving site) - 7.3 km / 4.5 mi
28 de Julio Square - 7.7 km / 4.8 mi
Virgen Beach - 8.5 km / 5.3 mi
Maroma Beach - 8.5 km / 5.3 mi
Guadalupe Church - 9.1 km / 5.7 mi
Punta Esmeralda Beach - 9.3 km / 5.8 mi
Playa 88 - 9.3 km / 5.8 mi
Playa Avenida Colosio - 9.6 km / 5.9 mi
Temazcal Natura - 9.9 km / 6.1 mi
Plaza Las Americas - 10.2 km / 6.3 mi
Super Chedraui Selecto Avenida 10 - 10.5 km / 6.5 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 43.6 km / 27.1 mi
Cancun Intl. Airport (CUN) - 46.7 km / 29 mi
Tulum Intl. Airport (TQO) - 116.5 km / 72.4 mi

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Children 18 years old and younger are not permitted at this adults-only property.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Contactless check-out is available.

Hotel policies

General

Professional property host/manager
Contactless check-out is available
Biosphere
No cribs (infant beds) available
Minimum guest age is 18
No rollaway/extra beds available
Caters to adults only
Children not allowed

Pets

Service animals not allowed
Pets not allowed

Other charges

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Location

Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710, Mexico

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