El Sueño Hotel & Spa

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards; cash is not accepted
• Noise-free guestrooms cannot be guaranteed
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy international cuisine at La Tentacion, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Amparo Museum - 0.3 km / 0.2 mi
Palafoxiana Library - 0.4 km / 0.2 mi
Zócalo de Puebla - 0.5 km / 0.3 mi
Puebla Cathedral - 0.5 km / 0.3 mi
Los Sapos Bazaar - 0.5 km / 0.3 mi
Callejon del Sapo - 0.6 km / 0.4 mi
Iglesia de la Compañía - 0.7 km / 0.4 mi
Street of Candies - 0.8 km / 0.5 mi
Santo Domingo Church - 0.8 km / 0.5 mi
Santa Monica Convent and Museum of Religious Art - 0.8 km / 0.5 mi
Rosario Chapel - 0.8 km / 0.5 mi
Mexican Revolution Museum - 0.8 km / 0.5 mi
Ovando Bridge - 0.8 km / 0.5 mi
El Parian Market - 0.9 km / 0.5 mi
Guardian Angel - 0.9 km / 0.5 mi
The preferred airport for El Sueño Hotel & Spa is Puebla Intl. Airport (PBC) - 36.4 km / 22.6 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children 18 years old and younger are not permitted at this adults-only property.
• Only registered guests are allowed in the guestrooms.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Hotel policies

General

• Professional property host/manager
• No cribs (infant beds) available
• Minimum guest age is 18
• No rollaway/extra beds available
• Caters to adults only
• Noise-free rooms not guaranteed
• Children not allowed
• No elevators

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 33
• Pet max weight (per pet) in kg is 15
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: MXN 1000 per stay

We have included all charges provided to us by the property.