Mahekal Beach Front Resort & Spa

Check-in

Check-in is from 3:00 PM until midnight. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property is located near several bars and nightclubs, which may be disturbing to the peace and quiet of the resort. The listed mandatory service fee, collected at check-in, applies to All-Inclusive bookings only.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Cashless transactions are available
• Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 100
• Safety features at this property include a fire extinguisher, a smoke detector, window guards, and outdoor lighting
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Enjoy Mexican cuisine at Cocina, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this hotel consist of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Distances are displayed to the nearest 0.1 mile and kilometer.
Playa del Carmen Main Beach - 0.1 km / 0.1 mi
Mamitas Beach - 0.1 km / 0.1 mi
Super Chedraui Selecto Avenida 10 - 0.6 km / 0.4 mi
Coco Beach - 0.6 km / 0.4 mi
Quinta Avenida - 0.7 km / 0.4 mi
Playa Avenida Colosio - 0.7 km / 0.5 mi
Mario Villanueva Stadium Madrid - 0.8 km / 0.5 mi
Pier Navega - 0.9 km / 0.6 mi
Quinta Alegría Shopping Mall - 1.1 km / 0.7 mi
Calle Corazón - 1.4 km / 0.8 mi
Calle 12 - 1.4 km / 0.9 mi
Nuestra Senora del Carmen Catholic Church - 1.6 km / 1 mi
Frida Kahlo Museum - 1.7 km / 1 mi
3D Museum of Wonders - 1.7 km / 1 mi
Playa 88 - 1.7 km / 1.1 mi
The nearest airports are:
Cozumel Intl. Airport (CZM) - 36.9 km / 22.9 mi
Cancun Intl. Airport (CUN) - 55.4 km / 34.4 mi
Tulum Intl. Airport (TQO) - 107.2 km / 66.6 mi

• Pool access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 4 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
• Cashless payment methods are available for all transactions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Property does not require health documentation at check-in
• Professional property host/manager
• LGBTQIA+ friendly
• Events/parties allowed
• By ocean
• Cashless transactions are available
• Essential workers only - NO
• Property does not offer onsite COVID-19 testing
• No elevators

Pets

• Maximum number of pets per room 1
• Pet max weight (per pet) in lb is 20
• Only dogs and cats are allowed
• Pet max weight (per pet) in kg is 9
• Service animals are allowed
• Pets cannot be left unattended
• Service animals are exempt from fees/restrictions
• Pets allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Deposit: USD 100.00 per night
• Christmas Day (December 25) Gala Dinner per adult: USD 120
• Christmas Day (December 25) Gala Dinner per child: USD 60 (from 5 to 12 years old)
• A tax is imposed by the city: USD 2 per person, per night
• Resort fee: USD 35 per accommodation, per night

The resort fee includes:

• Beach loungers
• Bicycle storage
• Fitness center access
• In-room bottled water
• In-room coffee
• In-room safe
• Lending library access
• Pool access

We have included all charges provided to us by the property.